Frequently Asked Questions
About our soaps...
What makes our soaps different from store-bought soaps?
Every bar is handcrafted in small batches with intention and care. I make both traditional cold process soaps from scratch and beautifully detailed glycerin soaps using high quality bases.
Unlike many commercial bars that contain synthetic detergents, my soaps are made with skin loving oils, butters and thoughtfully chosen ingredients. They are created to be both beautiful and a pleasure to use.
Do you only make cold process soap?
No. I create both cold process and glycerin soaps.
Cold process soaps are made from scratch using oils and lye, then cured for several weeks to create a firm, long lasting bar.
Glycerin soaps allow for fun shapes, vibrant colours and intricate designs. They are perfect for gifts, seasonal collections and a little bit of everyday joy.
Are your soaps suitable for sensitive skin?
Some soaps, particularly those without added fragrance and with simpler ingredient lists, can be a lovely choice for sensitive skin.
However, any soap that contains fragrance, including essential oils, may irritate very sensitive skin. If you are unsure, I recommend choosing a fragrance free option or reaching out before purchasing so I can help guide you.
What is cold process soap?
Cold process soap is made by combining oils and lye, which creates a natural reaction called saponification. The bars are then cured for several weeks. This traditional method produces a hard, long lasting bar and retains naturally occurring glycerin within the soap.
Do your soaps contain artificial fragrances or colours?
Ingredients vary by product. Some soaps are scented with essential oils, others with fragrance oils, and some are completely fragrance free.
Colourants may include clays, botanicals, micas and other approved cosmetic colourants depending on the design. Full ingredient details are always listed on each product page.
Why do some soaps have different shapes?
Some shapes are simply for fun and creativity, especially in the glycerin range. Simpler styles often have more minimal ingredient profiles and may be better suited to those with sensitive skin. Always check the individual description to see exactly what is inside each bar.
Orders & Shipping
How long does shipping take?
Our turnaround time is generally 1 to 3 days before dispatch.
Standard delivery within Australia usually takes 3 to 7 business days depending on your location.
Do you offer local delivery?
Yes. Local deliveries will be arranged directly after your order is placed. I will be in touch to confirm a suitable time.
Can I choose local pickup?
Yes. For orders over $20 for selected postcodes, if you select local pickup at checkout, I will contact you once your order is ready and provide the available weekly pickup hours. Pickup is arranged once your order is complete.
Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive tracking details via email.
Do you ship internationally?
At this stage, shipping is available within Australia only.